02-16-2010
01:32 AM
Your requirements for a single seat occupant is that a person be able to put the arm rests down on both sides. Not only could Kevin Smith do this, but he could also buckle his seatbelt without needing an extension. So why are you still retreading this "people of size require two seats" garbage? IT WAS NOT APPLICABLE to Kevin Smith! It is COMPLETELY IRRELEVANT. He was within your requirements, and you still kicked him off the plane.
This is categorically absurd. You can't establish standards and requirements and then follow them arbitrarily. You stick to the requirements you've set so that situations like this are avoided. And when you DO screw up, you come clean... you don't continue to use irrelevant distractions to keep beating the guy down. HE did nothing wrong. HE conformed to the standards YOU set and is being punished for doing so.
I flew 145,000 miles last year. I'm a priority flier at three different airlines. In the many years I've been flying, I have never seen such blatant disrespect for a passenger as what Kevin Smith was put through by Southwest.
Probably because I've never flown your airline.
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