Why did you change your RR program? I've flown SWA for 23 years and this change is completely opposite of what I like about SWA - friendly, simple, convenient. The new program is complex, unfriendly and inconvenient.
You now have a RR program that takes 6-7 videos and lots of printed instructions to explain. The old RR program was perfect and could be explained in one sentence: 8 round trips = free flight and 16 round trips = A list.. Simple enought to keep track of it in your head.
This is the dumbest thing I've ever seen SWA do. it seems like something AA or UAL would come up with and force on their customers.
I really hate the new program. Maybe you let customers opt out for the old program.
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