I came to Texas 18 years ago. In that many years, Southwest has NEVER lost my luggage and only one time damaged it. (With full replacement of what I had before!!!). Southwest has not been late either! I have flown another airline to Chattanooga and to Knoxville, TN and my luggage has ALWAYS been lost and flights cancelled or delayed!. I now drive all the way or fly Southwest into Nashville, TN. My daughter knows she either has to pick me up or I will take the shuttle! I would love to see you expand to Chattanooga and/or Knoxville Tn. I do believe the flights would be filled immediately and continuously! I travel Southwest not only because it's inexpensive, but because of the policies, people hired and the way I'm treated. Thank You!!!
... View more