Southwest Airlines is terrific with able-bodied passengers. Unfortunately, the hidden members of our society (me included) the disabled, gets absolutely LOUSY service through Southwest Airlines. I travel with a service dog every month. Each flight crew makes up its own rules, NEVER consults its on-board manual related to the disabled, and the rights of the disabled and service animals under the Americans with Disability Act. 4 months in a row, I was humiliated, harassed and tormented by Southwest flight attendants. When I lodged a formal complaint Southwest did NOT contact any of the 10 fellow passengers that passed on their numbers to corroborate what happened to me on that last and final flight. The "lovely" customer service agent whom contacted me did admit that there is training needed. And when confronted with not contacting the other passengers to corroborate my story, I emphatically informed her that she had not done a thorough investigation.
I fly Jetblue every single month. And you know why? Every flight crew is absolutely CLEAR about the rights of the disabled and the rights of service animals.
Until Southwest Airlines realizes that the disabled to fly with service animals and they have no right to break FEDERAL LAW they are always going to be at the bottom of the barrel in customer service for us "unseen" and never-polled passengers.
Jetblue is consistent and has treated me and my service animal with respect and assistance. Consistent every single flight.
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