This comment is really about my thanks to your great company for helping special needs passengers.
I've been using your company for personal travel for about ten years. Because I am obese, I buy two seats per destination because I don't want anyone sitting on me and I don't want to sit on anyone.
Anyway, your company is the ONLY airline that will refund the expense of the additional seat if the flight was not full. I see those news stories about people being asked to purchase additional seats due to their girth and think everyone hears all that bad press about your company but no one hears about the good things you do for us.
So I appreciate your company and your flight attendants, pilots, baggage personnel and every Southwest employee who doesn't make me feel like an anomaly when I board the plane!
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