You are flailing in a major PR crash. The title of this post is rude, as was the similar tweet that went out from your account last night. Tweets including your rep's dating status and about her family were bizarre and unprofessional. The policy is not unique to SW, but your lack of real safety and care of the HUMAN BEINGS who buy your tickets--which you've replaced by smarmy songs and bitchy attitudes, is, and that's why you get more public complaints for how and when you enforce it. This poorly written (why is Safety capitalized?) restatement of your policy is just another customer service fail revealing SW's deeply lacking, self-congratulatory brand. You lose.
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