To the poster who was complaining about not getting a cash refund from SW after his flight price went down....try getting ANYTHING from any other major airline after you book a flight and discover the flight price has gone down! You get sqawdoosh! And, the other airlines will charge you around $100 to change a flight.....SW charges you nothing except the price of the fare if it has gone up. If it has gone down, they will put the balance in an account for you to use for future travel. Seems pretty decent to me!
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