Well, I'll risk Kim's ire at attacking his utopia. The case in point involved a woman who was in the A group who was literally incarcerated by a man and his undisciplined children. And who was, to her face, ridiculed by the stewardesses on the flight with one of them making a comment in my hearing: "maybe she should just hire her own ....private airplane."
I fly Southwest because they provide reasonable fares and frequency of travel to locations that I need to access. I don't appreciate being villified as one of the "Darrells of the world" because I think that pollyanna views of the airline are false. Brian can be as smug as he wishes, but all customer service literature says your record is judged not by the positive comments you receive,rather by your response to the negative feedback that you get.
Truth, SWA is a good airline and I wish them all the best in a very competitive market. But, they can't afford to be come complacent, or to believe their positive press. Open seating seems to work for some, but for many--those non-early birds who get screwed rather than getting the worm--it does not. And even for the early bird, there seems to be no control for handling unruly customers, including unruly children.
So, villify me all you will, I will still fly SWA; but I will voice my complaints as well.
For the last time,
Darrell
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Interesting--you note that this blog IS the property of SWA. It is then hardly conceivable that the information contained not biased toward the company position. For example, comments regarding the cattle call seating system. If you are in group A--Hey, not problem. If you are in group C,with the policy of overfilling flights--Welcom to being sandwiched between two other paying customers 😃 Recently,I wathced a stewardess demean passengers because they were not willing to accomodate a late arriveing family with screaming children. I felt sorry for the female passenger who was saddled--quite against her will-- with the task of enduring the injustice of someone else's inability to maintain their children. Southwest has no plan for such contingencies. That poor woman, who endured what can only be described as an excruciating flight, should have been compensated instead of being ridiculed. Maybe SWA should set aside the front bulkhead rows for families with children. At least in that way, stewardesses cannot arrogantly inflict rowdy children on paying passengers.
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Your comments make it clear that your are a Southwest employee of some sort. All the rest of you, you can discount anything this person says because of bias.
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I find your order of mention of care interesting--employees then customers.
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It must be nice to always be in the "A" group.
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After research, anyone who posts here should know that this is a "Tell us how great we are corporate suck up site." If you have a legitimate complaint, take it elsewhere since SW Air doesn't care.
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Kim,
You are either Nutz--literally-- or have never flown Soutwest Air. When, and it happens more than you would even possibly admit in your Ya Ya world, baggage is delayed, a customer can expect insolent, dismissive treatment if s/he should happen to be upset with the corporate peons who smile and say "its all right." Welcome back to reality if you ever get there.
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