I am a Rewards member, but when I tried to Roll the Dice it said I needed a Card Code -- error!
... View more
04-04-2008
04:49 PM
3 Loves
Brian, thank you. This information was helpful and I appreciate it!
BTW: I do love Southwest Airlines. I'll be back and I know you guys will figure out how best to serve your customers soon!
... View more
04-04-2008
03:28 PM
6 Loves
This was an excellent blog as I have been asking myself all of these questions since I learned about the ATA predicament. I am one of the unfortunate ones who already had a trip booked with Southwest to Hawaii in May. I understand that I should wait until after Apr. 7th to contact Southwest to determine my fate, but with all the other travel accommodations already set in stone, I would sure like to know (sooner) what if anything Southwest plans to do with us... give a refund or find a way to accommodate the customer?? If a refund is the answer, then I have to hustle to get other accommodations made on my own! [I'm not an angry customer at all. I totally understand how business works... just would like to know a little more about my individual situation.]
... View more