03-11-2011
11:31 PM
4 Loves
Chris - I would update my resume if I were you. Someone is going to have to be thrown under the bus for this incredible service failure that is the new RR program. My money says it's going to be you! I actually feel sorry for you! You can't win. Because if you haven't noticed, everything you say pretty much is only making things worse. It's insulting to your loyal FF's for you to say "things are improving." Wait - - really!?!? Are you just saying that to make yourself feel better!?
Here's the deal, Chris - I am a long term SWA flyer. I will fly fiive, round trip SWA flights this month with many more on track for the year. Not your most traveled passenger but not bad from a loyalty standpoint. But this week I contacted Jet Blue personally and asked them to PLEASE consider opening in my home city, Tulsa. What is interesting is that they responded immediately with incrediblly aggressive customer service. You can't believe how hard they are working to get your FF's business. Hmmmm - it sadly reminds me of a sharp little carrier I once knew.
We are all sorely disappointed in your response or lack thereof. We spend a lot of time with you. And you aren't listening. We are telling you exactly what we want to continue to do business with you. And alll you want to do is give YOUR POV about how much you are working to improve things. They may seem better to YOU, but have you looked at your FB and Twiitter pages lately?
I still can't figure out how to book a flight and get credit. I also can't seem to use any points as you have pretty much made our program useless with a lack of flight availability. And I don't have the time to hold long enough to get a live person to help me.
Chris - your airline was once the American dream. But now we have all woken up in a Southwest nightmare.
What happened to the LUV!??!!
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Chris - are you kidding!? This isn't a "day" problem. I am still in a holding pattern as far as being able to book flights ony my account or much less use a RR ticket. You guys used to do things so well. But this is a record-setting service failure by any standard!!
My lesson learned - - never, but ever be this loyal to an airline again. I need Jet Blue to come to Tulsa so I can still go to my handy, small airports in big cities. I wrote them yesterday and asked for their ETA to my fair city! Right now - it can't come too soon.
Well - you wanted people talking about your new RR. And you got it!!! Twitter and Facebook are SCREAMING!!!!!!!!!!!!!!!!!!!
Oh-so disappointed!
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