You have to be kidding me!! My sister in law ran into problems caused by the storm and Southwest has done absolutely nothing to help. In fact they have made a point to infer that all the problems including delayed baggage, and not being able to print a boarding pass because of an error which they cannot explain on their web site is somehow all her fault! It is one of the worst examples of customer service I have ever seen. I will never fly this airline again, nor will my sister in law. It just is not worth the hassle.
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