Thank you Capt. Ray!
Your blog was so instructive and educational.
I've been "held hostage" in some l-o-n-g flight delays and have been left with no information, lots of frustration, a feeling of powerlessness and perhaps even a little paranoia after 31/2 hours of waiting on the tarmac in 90 degree heat at O'Hare, or sitting on a side parking place at BWI for over 11/2 hours, or waiting for over 4 hours at MHT, then having my flight cancelled at some point after midnight! The hardest part was really having no credible explanation, other than "weather" or "full skies."
Now you've given me a peek at just how complex and inexact the "flight delay" problem truly is. Just reading the information in your blog will make me a patient passenger from now on, because now I'll have some idea of what complicated decisions are being made on my behalf as the passenger.
Your detailed, understandable , credible explanation makes so much sense. Thanks for respecting the basic intelligence of the passenger, then taking the time to explain - and for caring.
I already love flying Southwest, but you give a very human touch to a large organization.
Thanks again
Barri Jo
... View more
