I loved your story, cried most of the way through. It would be wonderful if all airlines and every person on earth would treat each other with kindness, respect and as if we were all family, which we are.
Mazel Tov (Congratulations) on the birth of your beautiful granddaughter. May she have a life of love, wonder, good health and happiness.
My family and grandchildren are across the country and we love to fly Southwest.
Kudos to everyone at Southwest Airlines.
Happy New Year.
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