You are to be congratulated on your longevity and your success as a thriving entity. As we all know so well, your business model works and you remained profitable in trying times. Your flight crews are very customer focused and your safety and on-time records are the envy of many. No one is perfect, and the one downside of your achievements are your packed planes - leaving us feeling a bit like sardines. That being said, I will continue to fly Southwest whenever possible - and keep on serving the Lorna Doone cookies!
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