I just want to tell you how much I LOVE your company and your employees! I have flown all over the world on numerous airlines, and none of them even come close to Southwest!
From the person who answers the phones, to the people who take care of me on the flight- everyone is absolutely chipper and eager to make my flight fun AND safe!
Recently, I flew from STL to LAS to be with my sister during cancer surgery. I went online and had a roundtrip ticket for under $200! Well, her surgery went well, but she was not recovering as planned...she was in a LOT of pain. Now a little background here-- this is my BABY sister- the one who,when my son-in-law was killed when a race car slammed into the stands last year, showed up the NEXT MORNING to be there for me... so my flight was scheduled to leave out the day after her surgery. Well, I couldn't go home to Illinois and leave here there in pain...
I called Southwest reservations, and never having changed flight plans before, wasn't sure what I could do or how to do it. The lady---no, the ANGEL- who took my call listened as I explained that I needed to change my flight plan... I wanted to leave a day or two later. The agent said that I could go out later, but that the cost was going to be about $600. I just broke down for a second..and said I didn't care...whatever it took I had to stay to be with my sister. The agent then listened as I told her that price was not an issue...well it was... I live from paycheck to paycheck...but I would pay whatever it cost to be with my sister .
This angel then changed my flight at NO CHARGE and told me to stay in Vegas and take care of my sister. Now, this came a month after I had cancer surgery, and 41 days after my son-in-law was killed. This lovely lady took time to go out of her way to make sure I could take care of my sister. I bawled for days everytime I thought of her kindness, and everytime I tel the story I still get tears.
Anyway- the jist of this is--- you could strap me to the wing, throw me in the baggage compartment..whatever-- you guys have my business for as long as you have planes!
Thanks for being such an extraordinary company- you really do make a huge difference with your winning attitudes !!!
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