I like the assignment of numbers so that I don't have to stand in line for a long time. Especially given that I mostly fly SW for business and can't get to the airport hours ahead of time.
I am less excited, however, about the business select bit. There are a billion other airlines where sales folks with nice fat travel budgets can buy their way onto a plane early. I travel for the gov't and must take the cheapest tickets I can find always. It was nice to fly on SW, knowing that it was the one airline I was treated no better or worse than anyone else.
So, for the fatcat travelers -- if you don't like standing in line with the great unwashed, go fly on those other airlines -- they are for you anyway.
Please, Southwest, remove the classification of passengers. Keep the numbers, but kill the special perks for those who have money to spend on their place in line. Let them check-in early on the web like the rest of us.
- A not-so-thrilled SW business traveler
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