I've read your response to your "official statement" regarding the Kevin Smith incident, I'm afraid I'm going to have to call BULLSHIT on that.
October 19th, 2008. I booked a flight from OKC to SAN. At that time, I weighed 100lbs heavier than I am now, and I was substantially larger than Kevin Smith ever thought about being. Ironically the purpose of my flight was for weight-loss surgery. Still, your "friendly" staff didn't have a problem with me sitting in one seat, nor did they offer any sort of suggestion that if I had to lift the arm rest, or require the use of a seatbelt extension, that I would have to purchase an additional seat.
I flew to SAN and back 2 stops in between, and not ONCE did I ever get a look, comment, or suggestion from ANY of your flight staff or crew about my weight or size.
The very fact that you start off with this inane diatribe about Kevin flying standby, and then make an attempt to segway into the possibility of him taking up two seats, is absolutely preposterous and undermines the airline's stance and integrity. What little of it remains. Even at my FATTEST, I fit into one seat, which again, was substantially larger than Kevin Smith's claimed ponderous bulk.
In closing, I won't be flying Southwest again, and I'll be calling to cancel my frequent flyer account and my Southwest Airlines Rapid Rewards Visa card in the morning, as well as selling off my stocks of Southwest (their ticker symbol is LUV for any others that wish to follow suit.)
You folks have lost a customer of 20 years over this little incident. I hope you're happy.
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