I wonder if your apology would be so "heartfelt" had Mr.Smith not been a celebrity? At this point you must be glad it was Mr.Smith and not someone like Michael Moore. As crippling to your business as Kev's remarks on his Twitter and SModcast may have been you'd go bankrupt had Michael Moore made a Documentary "Too Fat to Fly" inwhich he called out your BS rules. A 25 year old rule at that. Maybe Americans 25 years ago were more slender but Mr.Smith's build is on par with the American Average. I am not obese but your seats hardly contain my 6ft-1in and 250lb body. I can think of many things in life worse then sharing an armrest with Kevin Smith. I think maybe your CEO's should blow that 25 year old dust off your manual and rethink your policies. Larger seats would be nice as well, not just for your larger customers, but for your average sized customers as well. Believe me had you kicked me off that plane I would have raised a stink too, except since I'm a nobody all I could do is bitch to my friends. Luckily for Kevin Smith he has a fountain of outlets that hopefully either A) make you rethink your policies or B) go out of business. Mr.Smith had it right when he refered to you as both "The Greyhound of the Sky" and "Welfare Airlines".
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