- on the phone for 1.5 hours tonight trying to get someone at southwest to understand my problem of not being able to see my past used and refunded points anymore online. its like the database with activity has been erased for my account. 3 of the customer service reps didn't understand my request, 2 said they could do nothing about it. 2 of the 3 managers could not explain why. and could not take the simple responsibility to e-mail me back when the situation had been resolved because "they have no way to e-mail me" are you serious????? 2012 and they cannot send a customer a simple e-mail. wow! looks like too many changes at this company too fast. they cant even keep the systems that used to work, working anymore, heaven help us all with all this integration of airtran and government compliance when its a technical challenge to send an e-mail.
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