09-29-2009
10:15 PM
12 Loves
I am looking for those shortcuts since SW decided to cancel our flight from Oakland to Seattle tonight since it was more convenient (cost savings) to send us on a later flight. The plane pulled up to the gate and they quickly took it away after it deplaned and then told us the "mechanical" started earlier in the day, but they just learned about it and at the last minute cancelled our flight even though on line and on reader boards said nothing about delays. SW is very happy to put us on a later flight, but do they give us anything in compensation? NO. Not even a drink ticket. NOt even those wonderful NUTS they brag about. A-list customers don't even get A listed. Shortcuts so you don't go nuts on SW? my suggestion is fly Alaska Airlines. they believe in customer service. Ed
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