I was thrilled to find that Southwest was opening a hub in my area, but now I'll have to stick with Northwest. I'm severely allergic to cats and if one was aboard, I would have a miserable flight.
Even though I like your claims of service and the fares appear reasonable, this new policy is far from reasonable. Are you prepared for litigation if a passenger suffers ill health from exposure to animals to which he/she may be allergic?
Please rethink this policy.
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