03-13-2011
09:19 PM
3 Loves
It still continues to be a bad day for Southwest - As we approach the start of week 3 of this so called improvement to Rapid Rewards, I'm still confused. My point totals on the tier level don’t match up or make any sense? I can’t view my points earned prior to March 1st? (It's hard for me to trust Southwest at this point that all of my points will ever be there - I knew that I should have printed a hard copy of my account prior to the startup of the new program) My future trips don’t all show up - ??? Some do, some don’t?? I sent an email to Southwest over 1 week ago - yea - still no response to my questions?? As Chris wrote above, Southwest is like a slumping sports team - well I have to say that my favorite "sports" team will soon no longer be that to me. I am trying to be patient, but it's soon running out. Southwest please step up to the plate and fix these problems fast. I am truly disappointed in Southwest!
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03-12-2011
03:56 PM
5 Loves
It still continues to be a bad day for Southwest - As we approach the start of week 3 of this so called improvement to Rapid Rewards, I'm still confused. My point totals on the tier level don’t match up or make any sense? I can’t view my points earned prior to March 1st? (It's hard for me to trust Southwest at this point that all of my points will ever be there - I knew that I should have printed a hard copy of my account prior to the startup of the new program) My future trips don’t all show up - ??? Some do, some don’t?? I sent an email to Southwest over 1 week ago - yea - still no response to my questions?? As Chris wrote above, Southwest is like a slumping sports team - well I have to say that my favorite "sports" team will soon no longer be that to me. I am trying to be patient, but it's soon running out. Southwest please step up to the plate and fix these problems fast. I am truly disappointed in Southwest!
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01-09-2011
02:41 AM
2 Loves
yea Jeorge @ 1937 - blah blah blah. I see you must fly anytime fares all the time. Good for you! Is your head in the sand? Southwest is going to be in trouble.
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01-09-2011
02:25 AM
2 Loves
Please keep posting - Southwest needs to hear from you - and - it's a sad day for Southwest on March 1st - the first day towards their filing for chapter 11 and going under, like other airlines. On March 1st, I’m no longer committed to Southwest. Sorry. And Brian, I’m not hiding or being anonymous - Eric Gale - Strafford NH
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01-07-2011
05:23 PM
1 Love
I just can’t understand why Southwest would ever want to change the Rapid Rewards program that has been voted one of the best loyalty airline programs. I have sat here and read through the comments and am still waiting for the positive customer feedback that Brian has spoke about. I have read the new program outline, watched the video, and looked over the numbers. Why do you expect that your loyal customers will be excited about these changes? I see nothing to be excited about! I am highly disappointed in Southwest Airlines!
With this new program, my incentive to remain loyal to Southwest has to be questioned. I have been flying monthly for the past five years and have never flown on another airline - I always remained true to Southwest as I felt that I was important to them - but now???
I agree with all of the comments, and urge every loyal Southwest customer to share their disappointment with friends and family members. Numbers speak volumes, and Southwest needs to hear it.
As with many others - here is another disappointed Southwest customer.
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