I have been a frequent flyer on SWA for many years. I was pleasantly surprised when flying home from San Antonio today that I did not have to camp out in line for over an hour to get a decent seat on the plane. I was totally disappointed, however, to see that families would not be able to pre-board anymore. There was only one family boarding this time and they were seen scurring for seats towards the back of the plane, already partially full from the Las Vegas flyers continuing on to Dallas and 30 more filled seats from the A group. What will happen when there are 5 families boarding a plane? The isles will be clogged with children and parents trying to find seats together. It will take extra time urging others already settled in their seats to move so children can sit with their parents. Without seat assignments, this new policy causes families to become second class citizens and their trip becomes more tense than it already is. In the long run, all the passengers suffer. Pre-boarding families has to be reconsidered.
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