congratulations to Southwest for backing their employee regarding this controversial topic. after reading some of the stupid posts, I'm sure that these outraged people will once again fly Southwest when they realize that they are passing up the cheaper fare or the more convenient flight. No wonder Southwest is known as one of the best places to work. This story is no more than making a mountain out of a mole hill. I wonder where Kyla will show up next to display her embarrassment to the nation. Any guesses???
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