I am a customer service agent for SWA and I am also not so keen on the idea of assigned seating! I have always loved the fact that our open seating has characterized us into the fun luving casual airline that we are! We love fun and we want you to have fun too!
I dont thing assigned seating would work for everyone. There are so many reasons why open seating works, and the above posts have a million of good reason why it has worked for so many years. Assinged seating still will not be able to promise you that you will sit by your loved one, but checking in online 24 hours prior and getting an A will. What will happen when the family with small children only has middle seats to choose from?
I love our passengers and they are what make my job so enjoyable! I love playing games with you guys and most of all I love hearing your stories and jokes.
I will support my company in any desicion they make, we have the best on our side and I know they will make the best plans for us at heart, even if I dont understand it right now! They have never steared us the wrong way and I know they never will.
Emily
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