02-15-2010
08:15 PM
2 Loves
This is considerably more diplomatic than the first attempt. However, it still does not address the fact that he passed your armrest test and was still removed. Policy is policy, but if your employees are going to make judgement calls based on just deciding that maybe that he "might have" needed more than one seat, this leaves it completely up in the air for them to be able to decide at will, disregarding the regulations set in place, who is a Customer Of Size and who is not.
Being a very tall person and not a tiny person, I am now horribly paranoid that even though I fit comfortably in your seats and can lower the arm rests and buckle the belt (not even adjusted to anywhere near its loosest), that I still may be JUDGED by your flight attendants, regardless.
Count me among those who will still no longer be flying your airline after this. I will be sticking to Allegiant Air for my local flights and ANYONE BUT YOU for longer flights.
Once again, I am not having an issue with the policy and will gladly purchase two seats on any other airline in the event that I ever become a Customer Of Size. My issue is with the apparent completely arbitrary nature of its implementation.
I SAY GOOD DAY, SIR.
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