All the rhetoric aside,, every company has its problems. Employees can be lazy and not understand that failure to do thier jobs completely can leave a huge hole in a well crafted puzzle. I trust that a company of 37 years knows where and how this occured. Their processes must be well groved after all these years and it must be easy to track where the failure started. Hence the firings. It may not seem like much to everyone, but the "root" started somewhere. I am sure those three employees know exactly what kind of issue they created and how it affects the company now. Be sure of this too,, the other employees do too. I don't think that SWA will allow this kind of behavior from any other employee again, given all the negative publicity and speculation about their devotion to safety. In addition,, after reading these blogs,, they are losing customers too. You may say that they don't care,, but these blogs are just a minute representation of the country as a whole. For every company publicly stating they are pulling out,, there must be thousands more that are doing it quietly. Not to mention the "fearful" everyday traveler.
I am still going to fly SWA every 6 weeks like I always do. Knowing that thier inspections are under scrutiny just makes me think they are going to be even more diligent about the condition of the planes.
I like thier new boarding process, convenient schedules and destinations.
I would like to say that I have seen a rapid decline in the attitude of the employees lately. I would like to see better attitudes from all of them... What I get is the feeling that "yea this is a cheap flight, so you need us more than we need you" I hope thats not true, but its been going on for at least the last 6 months. I had one such horrible flight with the rudest attendant,, that I almost stopped flying SWA. My husband convinced me that she was probably having a bad day, and she treated HIM badly, not me. I have a few friends that work for SWA and they say if you make a complaint, no one really does anything anyway and they somehow "single" you out later. I don't know if they are telling the truth or not. I try not to be that gullable.
Anyway SWA,,, unless you continue to have safety issues, I will still be flying. Try and get the attidues in check.. Thanks
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