01-26-2007
10:57 AM
8 Loves
Yes it was - whren a company blogging points out the bad things written about it (from a PR point of view) then I actually have a bit more respect about the blog, the writer, and the company behind it. I would personally have went further and linked to the source articles instead of leaving it to Google (other search engines are available) but this is actually an important point of principle. The blog talks about daily issues. This is a daily issue. It was blogged.
+1 credibility for blogsouthwest.com in my book.
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10-09-2006
05:14 PM
4 Loves
What's important to me in a seat is the size of the seat back pocket. It must have decent depth to take a slimline laptop, an A4 hard bound work folder of notes, a bottle of water, a PSP, and my Sony Minidisc. Without hear of it falling out the top or slipping through some cheap velco edge at the bottom.
It's no surprise that the first thing I do on most flights is lift out all the magazines and paperwork from the seat, take out the safety card and return that, then dump *everything* else into the overhead
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One detail that you missed ot I would love to know - how much extra liquids have been taken on board by SWA, and how much more liquid is being passed arund for consumption in flight from the cabin crew to passengers? Do we still have the same access to liquids in flight on SWA as before through the cabin staff and not the shops in the concourse?
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I'm an infrequent visitor to the US, but when I come over it's usually for a three week stretch, never staying more than two days in any one city. I've used Southwest for the majority of my internal flights (just wish you have a trans-atlantic into the UK so I could do SWA100%). On my reading, you need to find a way to get more money to your shareholders (fidicuray responsibility and all that), and not alienate your customers.
I would suggeest this. Increase the number of boarding groups from 3 to 6. People who wish to check in for group "A" are charged an additional $20. People who wish to check in for group "B" are charged an additional $15. C, D, E and F would work as normal - the only difference is that group C and beyond would be held at the gate to give A and B time to actually choose seats and settle.
Then it becomes the standard open seating. You get the extra cash, people who want to run will give you extra cash, and the people who like the status quo still have it for 70% of the cabin.
And if no-one buys A and B passes, then you just have group boarding as normal.
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