02-16-2010
04:41 AM
Wow, just wow! I can't believe the amount of sheep congratulating SW for a job well done. Have you people lost your friggin' minds?!? Um... I don't know if you guys realize it but SW flights are essentially cattle calls into a sardine can. Yes, they WERE my preferred airline, and no, I'm not a "person of size". Regardless, I'm less than comfortable with the space my ticket affords me. I hope this serves as a wake up call to this and all airlines. Add an inch or two to your seat width and foot space to avoid future debacles.
And for the record, your treatment of Mr. Smith, and was deplorable. Issue a sincere apology, accept fault, make your policy less arbitrary, and maybe someday you'll gain back a portion of the business this SNAFU has cost you. So, perhaps congratulations on a job well done is in order SW... You've certainly gone out of your way to change my mind about you, and who I book my flights with.
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