I booked group flights for my church, but there were not enough seats on one plan to accommodate us all, so we are on two seperate flights. We received paper tickets, which I've since learned disqualifies us from online check-in (which I was never told). We are 21 people on two flights, leaving four hours apart. We are a mixture of senior citizens, adults, handicapped and children (pre and teen), many of whom have never flown before. When I called to explain and ask for an exception to pick up all of the boarding passes at once, I was rudely denied and told I could either pick them up four hours apart (that makes no sense since I'd have to sit in the airport all that time), or pick them up on two separate occasions (again; no sense). I think Southwest could make a concession for such a large group. They claim that we have been rewarded by our group fare, but the monetary difference between a regular fare and ours is less that $5!! This is bad customer service and we (nor our other groups of over 30,000 people) will ever fly Southwest again since I've shared our plight with them. I hope they will think twice about being so rigid over their rules!!
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