02-15-2010
01:25 PM
I have flown SWA for many years, simply because I'm a total cheapskate with a low need for basic creature comfort. I don't particularly enjoy being crowded by someone who has trouble fitting into your 17 inch seats, but that's just one of the things I elect to put up with by choosing to ride the "cattlecars of the skies". What I cannot abide, though, is your pretense of fairness and concern for customer well-being. Your arbitrary application of overly broad rules and fumbling rationalizations when caught doing it show you too clearly for the bullies that you are.
Thanks for all the years of cheap tickets, but it's time to take my fat ass somewhere else.
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