I don't usually take an activist position and I've never even seen a blog before today, but I feel really strongly about this issue.
Please don't even think about changing the open seating--it is one of the best things about Southwest! Assigned seating is often a nightmare. We get to the airport only to find that they have over-booked and we aren't sitting together afterall. With Southwest we download our boarding pass the day before, get to the airport early and know that we have control of our seats.
We never fly any other airline unless Southwest doesn't service our destination and we have sung your praises to everyone we know. One of our children calls us a walking commercial for you. When our suitcase was lost, the way SW worked to replace it was incredible; even your rapid rewards program is better--almost no black-out dates. So many of those before me have said "If it's not broken, don't fix it". I agree.
... View more