I am a dedicated SW customer. Lov the airline and the folks that fly with me on my dozens of trips I have taken.
With every company there are cracks in there system. It is how the company handles these cracks is what is important. Identifying the problem, fixing the problem and then dealing with the problem so that it will not happen again is what is important. I believe Southwest has taken this situation by the horns and is doing what it should to see that it does not happen again!
So, congrats to Southwest for looking out for their customers!
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