12-21-2007
11:13 PM
3 Loves
This is what happens when you promote an account to CEO: Gary Kelly has decided to discontinue having those little pepper packets which will save the airline $8,000 per year. What a moron. That same flight had a dozen or so passengers with lost luggage, and dozens of bags destined for Denver sitting on the carousel, so SWA must have spent about $8,000 delivering peoples' bags to them for that flight. The customers are angry, the flight crews, gate agents, and counter staff are furious and very negative about it, and investors are fleeing. After 20 years of flying SWA, investing in SWA, and believing in the SWA business model, I've now shifted most of my business trips to other airlines and taking a short position in LUV shares. Fire Gary Kelly and I'll reconsider.
... View more