WOW, just WOW. What an epic FAIL in PR for you guys. Nice non-apology apology you got there. Is it possible that you actually believe this post will do anything at all to address just how wrong you were? If this is advice you're actually paying some PR flak to give you fire him/her immediately because it's quite obvious you don't get it and are bleeding customers by the buckets and this post makes you look like idiots who could care less about your customers. You're wrong, apologize for being wrong and stop lying about what happened. Just despicable .. I will never, under any circumstances fly SWA again!
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