That is NOT an apology.
Until you offer a proper and HUMBLE apology to Mr. Smith and to obese Americans in general, me and my family (who are not obese but who believe in honoring the fundamental dignity and worth of each person) will NOT be flying your airlines EVER AGAIN.
Shame on SouthWest for not taking care of this in a proper fashion, shame on these bitter employees who hate their lives so much that they have to inconvenience others, and shame on you for being such a corporate hack that you whore yourself into this self-assed apology. Where is your integrity?
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