02-20-2007
07:32 AM
3 Loves
About a month ago, a very close friend of mine and I decided to take our daughters and a couple of friends to Palm Springs for a graduation gift of a Spring Break. We searched and we searched and finally found that Southwest Airlines flew from Seattle to LA. We thought what a great idea, to include an over night stay in Seattle (as we live in Vancouver B. C.) and a chance to see LA. We booked the tickets for ourselves, our daughers and two of their girlfriends (6 tickets) and thought we were all set to go.
Unforseen circumstances have brought about a change in plans. The 4 girls can no longer make the journey. An investigation by the other mom involved has brought forward the information that we cannot get a refund or even transfer the tickets to any of our other children or individuals. This leaves us in quite a spot as the cost is being born by ourselves. The other mom is a single working mom and this was her special gift to her daughter. A trip of a lifetime...
In your Mission Statement is says that "we always try to do the right thing". I do believe that the "right Thing" in this instance is to either allow for transfer of the tickets to another name or to refund the total cost of the ticket to us.
This is causing great anxiety as the cost is high to both of our families. We hope and pray that you will follow the words of your mandated Mission statement and "do the right thing".
Geraldine, Vancouver Canada
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