"Some have said we've gone from wearing our famous hot pants to having hot flashes at Southwest, but nothing could be further from the truth. As we both know, this story has great legs, but the true issue here is that you are a valued Customer, and you did not get an adequate apology."
It's amazing to me that Southwest considers making sexist comments "apologies." Is this truly what "typical Southwest style" is? If so, your CEO frightens me more than your onboard "Morals Police." Kyla and the other woman who was ridiculed are owed apologies, but IMHO, this one hardly passes muster.
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