01-10-2011
12:05 AM
3 Loves
You can spin it any way you want to, put up all the web sites in the world and out right LIE that customers asked for this abortion but the bottom line is that SWA instituted this boondoggle for it's own benefit, not the customers.
No matter how you structure it, getting to free flights is now MORE difficult not LESS. This is another step by current management to destroy in less than a decade what Herb Kelleher built in 30 years. This airline is NO DIFFERENT than any other american airline and in some cases its now WORSE than most.
Too bad, I have flown with SWA since it's beginnings in the mid '70's and I have never EVER seen such a 180 turn so fast. This move is a farce that is sure to backfire. Can you say "New Coke"??
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