Southwest Airlines Community

Hats off to you Southwest. I feel sorry that so many people claim they will not fly with you anymore, because you guys have the most reasonable prices and policies. I'm glad you're sticking with your guns, because the "persons of size" policy is the best of all the airlines. I agree that you had the right to make Kevin Smith fly his normally scheduled flight with the extra second seat that he bought, instead of trying to squeeze him into the one standby seat. He knew your policy. Sure, he might have been able to get the armrests down and the seatbelt buckled, but that doesn't mean he can get by with only one seat. From what I understand, Kevin Smith buys the second seat with the "Persons of Size" policy oftentimes, which includes a refund if the plane isn't fully filled. i.e., you happen to have an extra seat, and so you just refund the money making it a free second seat for a person of size. So, I imagine he's gotten refunds off of this policy. So, if he's claiming that he's not "that fat, actually" and just buys the second seat with the Persons of Size policy because the prices are so cheap, and gets the refund, then that's really not fair to you, Southwest. He's been basically scamming you. Kevin is just throwing a baby's fit because you stuck to the rules you made, and he didn't like it. Keep on being awesome, Southwest, and I'm looking forward to flying with you many more times this spring. ... View more