Southwest Airlines Community

faux pas (i hope I used this phrase correctly here). My apology for posting at the wrong blog. As a foreigner (hopefully my name gives u a hint) I have yet to know the origin nor the meaning of Memorial day and I thought this is a blog related to memorial day travel. Apparently I did not read all the previous posts before posting mine. Thanks for those folks who responded with the appropriate links and suggestions. Francisco, nobody is "DECIDED" to use the blog to post irrelevant msgs (i would not presume the job seeker did it on purpuse). And most importantly since you might fight in a foreign country, don't "predetermine'" or you may post more danger to innocent civilians than your enemies. ... View more

Paul and Francisco, Also with all due respect, let's not get into anything else but take this as a simple buisness issue. Ask yourself the very basic question, is this hassle necessary ? Can SW do better ? Paul, it is your own business if you don't mind waiting in line or having some good-hearted people giving their seat to you and your faimily. But there are people who do mind, and Southwest has to show how much they really care, not you. And FYI, a lot airlines are doing fine and not in bankrupcy. And their customers don't have to wait in line. Bottom line, given the choice, would you rather going through the hassle or have worry-free assigned seats next to each other ? Simple like that. Come on, any Southwest people ? ... View more

It is time to change the no-assigned-seat policy !!!! For the folks working in customer service dept, step out of your office and go to the airport gates and observe by yourself. Have you seen at any other airlines' gates that people start to form a line 40~50 min before departure ? I wonder why ? And surely I learned the reason. My son (4 years old) and I walked all the way to the end of plane and could not find two seats next to each other. A gentlement offered his seat so I can sit next to my boy. Shame on you Southwest to shift this burden to passengers themselves instead of assigning two seats to me at check-in as other airlines do. On my way back home, we used the pre-boarding line. But I wonder none of you SouthWest people ever fly with your teenage children or family or friends ? Preboarding is only granted to kids 4 and under (and elderly, etc), is it easy to keep 5-year-old kids or older kids in line for half an hour or longer ? I definitely think NOT ! And I am not alone after watching a mom with 2 teenagers complained about this, twin sisters had to sit serveral rows apart, to give you a few more examples. I don't know how much cost you can save for not assigning seat to passengers. But I would fly another airline which I don't have to wait in line for 45 min just so I can sit next to my family. And does it really take a ph.d to figure out that family travel more on holidays and the plane is usually sold out during this time ? It is really ironic while trying to find two seats next to each other in a crowded plane and hearing from the ratio "...select your favorite seat ...". Yeh, right, only if I can. My memorial weekend was ruined by Southwest from the beginning. ... View more