02-15-2010
01:18 PM
So, here's my question:
If Smith was unable to "fit" into his seat, and the "determination" was made that he was a hazard to the [poorly capitalised] "comfort and Safety" of the rest of the flight, why has he never been ousted from a flight by you before? If he was able to meet the standards you have set, and demonstrated them at the time of the flight, why was he publicly humiliated in front of a plane full of others?
I'm not a small person, but neither am I a "customer of size," to the best of my knowledge: I am a 5'10" woman, weighing in at 160. By current standards, I am a tall woman, but I am generally regarded as "small" because I am relatively thin. I fly about twice a month, generally on flights that are three or more hours, and I am often uncomfortable on flights - regardless of the size of my seatmates. Not because I am fat, or because they are fat, but because current plane configurations pretty much blow a goat and are hideously uncomfortable for all humans.
While I certainly believe a company should adhere to its policies, I also believe those policies should be consistently enforced and error acknowledged. In a similar vein, I have a difficult time finding it in my best interests to patronise a company that would a) disclose my shopping history with them so openly, b) humiliate a patron with so little regard for the dignity we should all afford one another as a matter of course - and should demonstrate that much more by virtue of being a business that, by its nature, is a member of the service industry.
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