I am a big fan of Southwest Airlines but, with all due respect, please don't try to freighten me or any of the other good folks that read this blog with your "horror stories" about Southwest ticket/credit scams. There are many, many third-party transactions involving Southwest Airlines credit that take place every day that leave both seller and buyer satisfied. Sure, there are some scams out there but those are few and very far between compared to those that work out just fine for all parties involved.
Listen, Mr. McDaniel and the others concerned with revenue management at Southwest -- I know you would love for all of our unused credit to expire since this helps pad the company's bottom line (especially as your fuel hedges dwindle) but this blog entry's scare tactics do little to promote and encourage the customer-centric values upon which every nook and cranny of this airline is based.
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