05-30-2008
12:00 PM
10 Loves
The reason you have to wait for Customer Service Agent to place the tag on your bag is they also are supposed to verify that your name and tag match the bag being tagged by verifying your I.D. Also, with fuel cost rising like other carriers SWA has reduced the headcount/personnel available to do the work. Still they are much quikcer than the other guys, at least so far.
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