Two years ago my husband went from being a 1K traveler with United to Southwest totally because of your service. One too many meetings were missed because of United. Nor, with United, can he depend on flying with a large plane as needed as he carries everything on because of time constraints. But, one thing we both appreciate is the unassigned seats. It has to be the reason for the quick turn-around at the gates and we get pretty close to the seats that we prefer. Someone else isn't assigning the seats; we have the choice....his on the aisle and me by the window. PLEASE don't change.
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