I am a customer of size and I totally agree with southwest's cos policy. Most of the other airlines I have flown with have been less than helpful and forthcoming with their policies and procedures but they all have a cos policy. Southwest is the only airline that will refund me for the extra seat if the flight isn't overbooked (I've never been on a flight that was overbooked) Let me just say that I will continue to fly southwest because it isn't their fault that I am over weight. If the person next to me can't be comfortable with me in one seat I will gladly purchase two for the saftey and comfort of the other passengers.
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