12-17-2010
01:19 PM
1 Love
I left my IPad with a black Apple case in the seatback pocket on SW1065 (Las Vegas to Albany) on Thursday, December 9th. I put in a lost and found claim with SouthWest Baggage Service agents in Albany and provided a complete your description of the item.
Every previous experience I have had with Southwest has been excellent - bordering on phenomenal; however I was informed that Southwest will not provide a phone number to the lost and found office in Dallas due to anticipated call volume.
I fully understand that I am at fault here...I should have been more careful. I also realize that managing a lost and found call center of this size would be a daunting and expensive task. Regardless, I still find it frustrating that the lost and found claim is stuck in limbo. Not sure how long to wait before I bite the bullet and purchase a new IPad???
On a positve note....I am confident that if anyone can assist in returning my property it is Southwest Airlines. You folks still totally rock!!!
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