02-16-2010
11:32 AM
Sounds like there may have been some overreactions from both Kevin and SWA Employees at the time, but from Linda's comments, seems like things have been reasoned out between them. All of us have, in business or personal situations, made a quick-decision or blurted out something we wish we could take back. And those were some hard life-lessons to learn, but we all move on. So let's all take a deep breath, trust that Kevin and SWA will work it out amongst themselves, and get back to our real lives. What I know about Southwest is that this will serve as a great opportunity for any reviews, changes, and training. It's the best airline in the air! And just for the record, I don't like being squeezed in with any customer of size unless it's my husband!
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