11-10-2008
09:01 PM
1 Love
People fly on SWA because of the great customer service. We are no longer the cheapest ticket. We don't have anything the other airlines have. i.e. roomy cabin, TVs, internet, assigned seats, etc... What we have they don't is great customer service... Why is it we would farm out our flying to other companies at the expense of the employees here? Our one strength is about to be destroyed by making moves like this. The unhappy employees this is creating will chase every customer away because we will be just like every other airline without the ammenities. The pilots and flight attendants are the keys to making the customer happy and they will be the most unhappy over this kind of announcement due to their seniority system of advancing their careers. On top of it we held off on the SWAlife news as if it were supposed to be some great news everyone was going to cheer for like opening another city. This is truly the saddest day in my tenure at SWA.
A very unhappy SWA employee
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