LOL! I wonder exactly how many of those "Southwest is right... make 'em buy two seats!" comments... are coming from actual customers? I'm guessing that the damage control folks at Southwestern are posting the vast majority of those comments.
I've used Southwest quite a bit in the past... and I would guess that I'm about as big as Kevin Smith is. I've never gotten hassled... but you know what? After hearing what you did to him... and to a separate passenger a few hours later... I'm not even going to take the CHANCE of letting that happen to me! Unless you CLEARLY state EXACTLY what criteria you use to determine if someone is "a saftey issue" (ie. fat)... then my travel dollars are going to your competitors from this point forward.
Just because you don't charge much for a ticket... doesn't mean that you can treat people like they are less than human beings. The fact that you did this to two different people in the span of less than 2 hours tells me that it's more than an isolated incident. I hope all the thin people enjoy flying the "skinny skies" with Southwest. Me? I'll most likely be flying JetBlue from now on.
I hope your business model of alienating and degrading paying passengers, in a lousy economy... works out for you.
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